Important and updated COVID-19 information
At NovaCare Rehabilitation, there is nothing more important to us than your health and safety during this unprecedented time. The Department of Homeland Security and state governments have deemed physical therapy an essential component of health care during the coronavirus (COVID-19) pandemic; therefore, many of our centers remain open to serve those in need. We are taking extensive preventative measures, guided by the CDC, to protect our patients and employees who enter our centers.
We hope that by providing this information, you can make a clear decision to continue your plan of care with us during this time. The following protocols are now in place:
- Patient screening: All patients will be screened upon arrival of their appointment time to make sure they are not exhibiting symptoms. If a patient is presenting with COVID-19 symptoms, they will be advised to return home and contact their physician.
- Staff screening: All employees will be screened for COVID-19 daily. Those presenting any level of symptoms will return home and follow up with their physician before returning to work.
- Health hygiene protocols: Ongoing reinforcement to all staff regarding hand washing and other preventative measures for equipment and supplies are in place and being reinforced.
- Masking: In an effort to keep our patients and staff safe, anyone entering our center is required to wear a mask. If you have a medical condition or other restriction which prevents you from wearing a mask, please speak with the center manager. Your inability to wear a mask may limit our ability to accommodate you.
That said, if you do not feel comfortable coming to a center for care during this time, we will gladly reschedule your appointment for a later date. In addition, many of our locations are now offering telerehab services so that you can easily connect with one of our licensed therapists through web-based technology that is HIPAA compliant. Learn more.
For patients coming to our centers for care, we ask that you please limit the number of people who accompany you to your appointments, unless they are necessary for transportation or assistance. If for any reason you are not feeling well, please contact the center and we will be happy to reschedule your appointment.
To help prevent the virus:
- Wash your hands often with soap and water for at least 20 seconds.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue and throw the tissue in the trash.
- Clean/disinfect frequently touched objects and surfaces.
Thank you for helping us ensure the safety of our patients and employees, as well as families of both.